Problem
In some regions, users may experience latency issues when loading the Splash Page. This latency can be resolved and loading times significantly reduced by following the steps explained below.
Solution
The solution is to enable CDN (Content Delivery Network) support for your Tenant.
A CDN is a network of globally distributed nodes designed to deliver resources closer to users. As mentioned, this significantly improves performance (by more than 90% in certain regions!).
To enable the CDN, please open a ticket ithrough our Support Center.
Note that this operation requires whitelisting additional domains in the walled garden of your access device. Please refer to the two cases below:
- Your device allows you to enter domain names into the walled garden list
- Your device does not allow you to enter domain names into the walled garden list
Your device allows you to enter domain names to the walled garden list
In this case, you are strongly recommended to add the following entries:
- c4wstatic.cloud4wi.com
- c4wstaticjs.cloud4wi.com
Your device does not allow you to enter domain names into the walled garden
In this case, you have to add the following IP addresses:
- 50.18.178.180
- 54.248.102.194
- 54.246.86.254
- 46.137.206.166
- 54.232.119.5
- 54.253.118.101
In case your device asks you for a subnet mask, this is 255.255.255.255 in all cases since they are single IP addresses (so, for example, you have to enter: 50.18.178.180/255.255.255.255, 54.248.102.194/255.255.255.255, etc.).