Do you have many locations?
If you have many locations to create, please contact our support team and we'll help you to bulk upload all of them.
The APIs for creating locations are also available upon request.
Note: We are transitioning our terminology from Internet Plans to Time Policies. You may see both terms used interchangeably while we gradually update our documentation.
A Location represents the physical site where your Guest Wi-Fi service is deployed. Creating a Location establishes the network architecture, operational hours, and access policies for that specific site.
To create a new Location, navigate to Manage > Locations from the left sidebar menu and click Add. This opens a 3-step setup wizard designed to get your site operational quickly.
Step 1: General Settings
This step collects the baseline identity, geographic data, and optional administrative ownership of the site.
Location Details
Name: A unique administrative name for the Location (Mandatory).
Business Name: The corporate or trading name associated with the site.
Category: The merchant or business category (e.g., Hotel, Restaurant, Retail). Selecting a category ensures compatibility with certain location-based applications.
Address Information: The physical address, city, state/region, postal code, and country (Mandatory).
Time Zone: Defines the local time for the site (Mandatory).
Why it matters: Active Time Policies rely on the correct local time zone to calculate exact reset frequencies and validity windows accurately.
Operating Hours: Sets the business hours for the location (Defaults to 24/7).
Enforce Operating Hours: A toggle that restricts Guest Wi-Fi access exclusively to the specified business hours.
Admin (Optional)
Create an Admin Manager: A checkbox to generate a dedicated account for a local site manager.
If enabled: You must provide the First Name, Last Name, and Email Address. You can choose to automatically send activation credentials via email or SMS.
If disabled: The site remains entirely central-managed by the Organization Manager, reducing database clutter.
Step 2: Services & Access Policies
This step defines how users authenticate and what rules govern their internet access. To maximize efficiency, you can choose between two deployment paths:
Service Settings Path
Copy from an existing location (Recommended): Select a "template" location from your account. The system will instantly clone all configuration settings (Splash Page, Login Profiles, and Time Policies), allowing you to skip manual data entry.
Set manually: Configure the operational parameters from scratch using the fields below.
Manual Configuration Fields
Service Status: Sets whether the Wi-Fi service is Enabled (active) or Disabled (offline).
Identity Domain:
Organization: End-users can roam and use their accounts across all locations within the Organization.
Locations: End-user credentials are strictly confined to this specific physical site.
Login Profile: Defines the authentication mechanics, registration fields, and social login methods available on the Splash Page.
Splash Page: Selects the specific visual portal template presented to the guests upon connection.
Internet Access Policies
Time Policies Domain: Determines where the site pulls its access rules from:
Organization: The site inherits the global pool of Time Policies managed centrally.
Location: The site utilizes a standalone, dedicated set of policies managed at the local level.
Default Time Policy: The primary Time Policy automatically assigned to new users upon registration (if Auto-Provisioning is active).
Step 3: Device (Optional)
This final step binds physical hardware to your digital location layout.
Create an Access Point: A checkbox to register your first gateway hardware immediately.
If enabled: Specify the Name, Hardware Manufacturer (Vendor), MAC Address, and Identifier used by the platform to route the traffic. You can also specify geographic coordinates if the hardware sits at a different address than the core Location.
If disabled: You can complete the setup wizard immediately. This allows you to build your location structure first and bulk-upload your hardware inventory later via a separate CSV file once deployment begins.
Click Create Location to finalize the setup.