This release marks a major step forward in how Cloud4Wi handles network operations at scale. We are introducing Dedicated Network Configurations per tenant, which unlocks a powerful new Fallback Experience. This ensures that users can connect even if an Access Point (AP) is missing from your inventory, preventing service interruptions while giving IT teams full visibility into Unmapped Access Points. Additionally, we have refined our Campaign logic to ensure Welcome Emails are delivered at the perfect moment in the user journey.
🔹 Dedicated Network Settings per Tenant
We have overhauled the Preferences > WiFi Service tab. You now have access to account-specific network parameters, including:
Dedicated Splash Page URLs
New default RADIUS IP Address for Guest WiFi service
Dedicated RADIUS Server Ports & Secrets, for both Guest WiFi and Passpoint
Why this matters: Moving to tenant-specific configurations isolates your traffic and is the foundational requirement for the new advanced detection capabilities below. Recently introduce capabilities such as multi SSID support and User Groups, also require you to migrate to the new RADIUS IP address listed in this page.
🔹 Unmapped Access Point Detection & Management
Cloud4Wi can now automatically detect APs that are configured to point to Cloud4Wi services but are missing from your account inventory.
New "Unmapped APs" Dashboard: A dedicated view (accessible from the general Access Point page) monitoring all detected, unassigned hardware.
Real-Time Status Tracking: The dashboard tracks exactly when the AP was first discovered ("First Seen") and assigns a dynamic status label:
Active: The Fallback Experience is currently live; users can still connect (within the 30-day grace period).
Expired: The 30-day grace period has passed. Users are now blocked until the AP is officially added to your inventory.
One-Click Adoption: You can monitor these statuses and instantly "adopt" valid APs into your inventory with a single click, preventing expiration.
Auto-Cleanup: If you remove the configuration from the AP side, it automatically disappears from this list, keeping your dashboard clean.
🔹 Fallback Experience (Zero-Downtime Connectivity)
Previously, an unmapped AP meant a failed connection for the user ("Oops Page"). Now, it triggers a safety net.
How it works: When using your new account-specific parameters, you can enable a "Fallback Experience." If a user connects to an AP not in your inventory, Cloud4Wi will serve a pre-defined onboarding flow (Splash Page + Login Profile) and assign the user to a generic "Fallback Location."
30-Day Grace Period: To maintain security while ensuring connectivity, this fallback access is granted for 30 days from the moment the unmapped AP is first detected. This gives your IT team ample time to spot the anomaly in the dashboard and officially map the AP, without the end-user ever realizing there was a configuration error. After 30 days, if no action is taken, the AP is blocked to prevent security risks.
🔹 Inventory Automation: extended auto-sync options
We have upgraded our Inventory Automation tool specifically for Cisco Meraki environments.
Auto-Creation of Locations: Cloud4Wi now continuously scans your Meraki organization. When it detects a new Meraki Network that hasn't been mapped, it can automatically create a corresponding Location in Cloud4Wi and initialize the service.
The Impact: This eliminates the critical gap between a store opening and the guest Wi-Fi locations going live. You no longer need to manually create locations in the dashboard every time you expand your network—the platform does it for you.
🔹 New WiFi Service Analytics KPI: Peak Concurrent Users
We have introduced a high-fidelity metric to the Guest Wi-Fi analytics dashboard to assist with capacity planning and performance monitoring.
What it tracks: The maximum number of devices simultaneously connected to your network at any specific moment (distinct from total daily users).
Granularity: This metric can be analyzed across time, filtered by specific locations, or viewed as a global average in your main dashboard charts.
The Benefit: Accurately identify "rush hours" and network stress points to ensure your hardware capacity matches real-world demand.
🔹 Smart "Welcome Email" Triggers
We have updated the default behavior of the "Sign Up" Trigger to ensure a cleaner, more secure user journey.
The Change: When account validation (Email Verification or Phone Number) is enabled, the "Sign Up" trigger will now fire only after the user has successfully verified their identity.
The Benefit: Previously, users might receive welcome emails immediately upon form submission, even if they hadn't verified their account yet. This update ensures that:
Cleaner Inbox: Users only receive account details, credentials, or welcome offers once they are valid, active users.
Consistent Flow: The communication sequence now perfectly matches the user's actual onboarding status.