Onboard guests using a Kiosk

The Kiosk application simplifies guest onboarding for Wi-Fi access by enabling users to obtain an access code from a dedicated shared device. This solution is ideal for environments requiring quick, secure, and self-service guest connectivity, such as retail spaces, event venues, or hospitality locations.

Key Benefits / Why Use It

• Enhanced User Experience: Provides a streamlined, self-service method for guests to connect to Wi-Fi.

• Reduced Staff Burden: Minimizes the need for staff intervention in the Wi-Fi onboarding process.

• Secure Access: Utilizes unique access codes for enhanced security.

• Customizable Branding: Allows organizations to tailor the Kiosk page's appearance to align with their brand identity.

• Centralized Management: Configured and managed efficiently within the Cloud4Wi Admin Panel.

How it works

The Kiosk application facilitates guest Wi-Fi access through a three-step process:

• Code Generation:

  • Visitors interact with a dedicated "Kiosk page" displayed on a shared device (e.g., tablet, touchscreen).

  • Upon registration, an access code is generated and delivered to the visitor via email and/or SMS.

• Network Connection:

  • Visitors connect to the designated guest Wi-Fi network.

• Authentication:

  • Visitors are redirected to the Splash Portal, where they enter their personal access code to gain Internet access.

Kiosk page

The Kiosk page URL follows the format:
https://kiosk.cloud4wi.com?id=XXXXXXXXXXXX

where XXXXXXXXXXXX is a unique identifier for each location.
Organizations can personalize the Kiosk page with custom text, background images, and CSS styling. Currently, customization is applied at the organization level and cannot be configured per location.

Cloud4Wi Admin Panel configuration

To enable and utilize the Kiosk feature, the following configurations are required in the Cloud4Wi Admin Panel:

1. Configuring the "Kiosk" Application

The Kiosk application is configured at the Organization level.

• Navigate to Guest Wi-Fi on the left-side toolbar, or find it in the Marketplace under Manage → Apps within the Guest Wi-Fi tab.

The Kiosk configuration page includes:

• Kiosk URL: Select a location to retrieve its specific Kiosk page URL.

• Personalization: Customize the appearance of your Kiosk page:

  • Page title: Main title message for the initial Kiosk page.

  • Intro (optional): Welcome message for the initial Kiosk page.

  • Languages: Set a default language and enable additional optional languages.

  • Timer: Configure an auto-redirect timer to return the Kiosk to its initial state after successful registration.

  • Logo: Upload your organization's logo.

  • CSS: Apply custom CSS for advanced style personalization.

• WiFi Settings: Define the name of the Wi-Fi network (SSID) guests should connect to for using the generated access code.

2. Enabling the Splash Portal to Accept Access Codes

The Splash Portal must be configured to accept one-time passwords for authentication.

• Go to Guest Wi-Fi → Login profiles.

• Open your active login profile.

• Navigate to the Sign-up tab, and find the Kiosk section.

• Set the One Time Password Login option to "Enabled".

Enabling this option will display the input field for the access code on your Splash Portal.

In the Login Profile's Kiosk section, two additional settings can be configured as options:

• Sponsor notification via email

• Sponsor notification via text message

If either of these sponsor notification options is enabled, users registering through the Kiosk will be required to enter the name of a sponsor in a dedicated input field.
As the user types, an autocomplete feature will assist by suggesting names from your pre-configured sponsors (found under Guest Wi-Fi > Sponsors). After entering the sponsor's name, the user will receive their OTP. The selected sponsor will not need to approve the access but will receive a notification via email or text message, depending on the chosen setting.

Troubleshooting / FAQ (Common Issues)

• Kiosk Page Not Loading: Verify the id in the Kiosk URL matches the specific location configured in the Cloud4Wi Admin Panel. Ensure the Kiosk application is correctly configured and enabled.

• Access Code Field Not Found on Splash Portal: Confirm that the "One Time Password Login" option is "Enabled" within your Login Profile's Sign-up tab in the Cloud4Wi Admin Panel.

• No Email/SMS Received: Check the email and SMS configuration for the Kiosk application and verify that the user's provided contact information is correct.

• Sponsor Field Missing/Not Working in the Kiosk Page: Ensure "Sponsor notification via email" or "Sponsor notification via text message" is enabled in the Login Profile settings if you require users to associate their access with a specific sponsor. Verify that sponsors are correctly configured in Guest Wi-Fi > Sponsors.